Shipping policy

Made to order

All Lillypad Christmas products are prepared to order. Please allow time for your items to be made and personalised before dispatch.

If you need your order for a particular date, please contact us before purchasing. Unless a different delivery period is agreed, your order will be delivered within 7 working days.

UK delivery

We normally dispatch UK orders using Royal Mail. Available delivery options and postage charges are shown at checkout.

Royal Mail Tracked 48 aims to deliver within 2–3 working days after dispatch. This is an estimated delivery time, not a guaranteed delivery date. Tracking details will be provided where applicable.

Christmas delivery

During busy periods, preparation and delivery may take longer. We recommend ordering early for Christmas Eve, Polar Express trips and other special occasions.

Any published Christmas ordering deadlines will be displayed separately.

Delivery addresses

Please check your delivery address carefully before completing your order.

If you notice a mistake, contact us as soon as possible. Once your order has been dispatched, we may be unable to change the address.

If a parcel is returned because the address supplied was incorrect or incomplete, an additional postage charge may apply before it can be resent. We will contact you to discuss the options. If the addressing error was ours, we will resolve it at no additional cost.

Missing, delayed or damaged parcels

If your order has not arrived when expected, or arrives damaged, please contact us through our Contact page with your order number.

We will investigate the issue and arrange an appropriate resolution in accordance with your statutory consumer rights.